I LIKEEE PICKLES! four to be exact.

I went to McDonald's after work on a Sunday afternoon. Boy, was I glad it wasn't crowded that day. As I waited on line, I tried to think of ways the cashier would respond to my ridiculous order. What if she says "No, sorry mam this can't be done?", or makes a weird face? What if the person behind me heard me and thinks I'm crazy? Luckily it wasn't as bad as I thought it would be. When I placed my order, the cashier just looked at me and repeated "hamburger with four pickles and French fries with no salt?" When I said yes, she took my $2.12 and went straight to the back where the guy makes the burger and said something I couldn't hear. I assume she was telling him my "special burger with four pickles." She then went to the deep fryer that was cooking a batch of fries, took them out, put them in the pan, and then put them in a small French fries sleeve. When my hamburger was ready, she put the hamburger and the fries in the bag and handed it me.

Three people got involved with my special order, the cashier, the guy that made my burger and the supervisor. The supervisor got involved because it didn't have any proof that I ordered four pickles on the receipt, so when I went back to the cashier to ask her to add the "four pickles", that was when she looked at me weirdly. She wasn't sure how to add the "four pickles" onto the receipt so she asked her supervisor. The supervisor said there's nothing he can do but write it on the receipt with his signature and of course, I accepted his offer. The complete order took less than 5 minutes but including the whole situation with having the four pickles on the receipt, it made up 5 minutes. The staff was friendly and even though the order sounded ridiculous to me, it didn't seem to affect her.

If I would rate the staff's manufacturing (order preparation) I would give her 9/10 because she did spend a while in the back talking to the guy about the order. I would also give the communications and coordination a rate of 9/10 because they got things done and there weren't any complications or questions in it. I would give the customer service 10/10 because they actually listed to me when I requested them to put extra pickles on the receipt, rather than just shrug me off and say it can't be done. If I were a consultant I would probably suggest them not to add salt to the fries. It's not often that they're making a new batch of fries. If you weren't lucky, you probably would have to wait on it and people shouldn't be waiting when it comes to fast food. Overall, I don't think the assignment was as hard as I thought it would be. It was definitely an experience and was actually fun.